Frequently Asked Questions | Jusu Wellness
Frequently Asked Questions
1. What is Jusu?
Jusu is a Canadian wellness brand focused on plant-based, organic-first skincare and body care. We believe everyday products should be safe, effective, and made with intention, without unnecessary ingredients or hype.
2. What makes Jusu different from other “clean” brands?
We don’t rely on vague claims. Jusu is rebuilding around organic ingredients, transparent sourcing, and thoughtful formulation, with a focus on sensitive skin and long-term wellbeing. Fewer products. Higher standards.
3. Are Jusu products organic?
Many of our formulations prioritize certified-organic ingredients, and organic sourcing is a core part of our direction moving forward. As we rebuild, every product will clearly communicate its ingredient standards and sourcing.
4. Are your products suitable for sensitive skin?
Yes. Jusu products are designed with sensitive and reactive skin in mind, avoiding harsh chemicals, unnecessary fragrance, and common irritants wherever possible.
5. Where are Jusu products made?
Jusu is a Canadian-born brand. Manufacturing partners and formulations are selected carefully to meet our standards for safety, quality, and transparency.
6. Is Jusu currently selling products?
From time to time, a limited selection of products may be available. We’re currently focused on rebuilding the brand with a tighter product lineup and higher standards.
7. Will products I love be coming back?
Some of Jusu’s best-loved products are being evaluated for relaunch. Our goal is to bring back what worked, improve what didn’t, and only move forward with products that meet our updated standards.
8. Why is Jusu taking a pause?
We’re using this time to refocus. That means simplifying our lineup, refining formulations, and ensuring everything we offer truly reflects what Jusu stands for.
9. Are clearance items final sale?
Yes. Any products offered at special pricing are final sale and sold as-is. Returns, exchanges, or refunds are not available for these items.
10. How can I stay updated on what’s coming next?
You can follow Jusu on Instagram for behind-the-scenes updates, or connect directly with founder Alistair Vigier on LinkedIn for announcements and progress updates.
11. Will Jusu be expanding internationally?
Long-term, yes. Canadian-made, organic-focused wellness products are trusted globally, and international expansion is part of Jusu’s future roadmap.
12. Are Jusu products vegan and cruelty-free?
Yes. Jusu products are plant-based and cruelty-free. Any exceptions will always be clearly disclosed.
13. Do you use synthetic fragrances or harsh chemicals?
No. Jusu avoids unnecessary chemicals, parabens, and synthetic fragrance overload. Every ingredient is selected for a specific purpose.
14. How do you choose your ingredients?
Ingredients are selected based on safety, efficacy, sourcing transparency, and how they support skin health. If an ingredient doesn’t serve a clear function, it doesn’t belong in the formula.
15. How can I contact Jusu?
You can reach us through the Contact Us page on our website. We read every message and appreciate your patience as we rebuild thoughtfully.